We provide free returns for all Flow products that are purchased directly from our website and are returned from the countries where we are available (EU, UK, Norway and Hong Kong).
The returned product(s) must be accompanied by the original order confirmation and be in good physical condition. Make sure that:
In the case of purchases, the money will be returned to your account within 14 days, after we receive the product, provided that the above conditions are met. Credit will be issued to the payment method or credit card used for the original purchase.
Flow Neuroscience AB (“Flow Neuroscience”) ensures the original purchaser that the Flow device (“Product”) is warranted against defects in materials and workmanship for the below period depending on product selection:
(“Warranty Period”), when used in accordance with Flow Neuroscience’s user manual.
This Limited Warranty is only valid in jurisdictions where the Product has been sold by Flow Neuroscience and not from a third party.
This Limited Warranty applies only in countries where Flow Neuroscience supplies the Product. The Product is not warranted if used in another country.
Flow Neuroscience does not warrant that use of the Product will be error-free or uninterrupted.
This Limited Warranty does not cover software embedded in the Product or services delivered by Flow Neuroscience to owners of the Product.
If a hardware defect arises and Flow Neuroscience receives a valid claim within the Warranty Period, Flow Neuroscience, at its option and to the extent permitted by law, will either:
In the event of a defect, to the extent permitted by law, these are the purchaser’s sole and exclusive remedies.
Any replacement hardware product will be warranted for the remainder of the original Warranty Period or sixty (60) days, whichever is longer.