Returning your headset

12 week money-back guarantee

According to our research, you will know whether Flow is working for you within 10 weeks.

We want you to have complete confidence that Flow works for you, and so we give you 12 weeks to trial the headset. You can return the headset at any point during those 12 weeks, no questions asked, to get a full refund. This applies to both purchased and rented headsets.

The only terms and conditions are that:

• You submit a refund request within 12 weeks from the date your headset arrives.
• The headset is not damaged.

Returning your device is free and easy - simply choose one of the options below to complete a refund request.

Cancel your rental subscription

If you need to cancel your subscription you can do so at any time.

Our warranty promise

Purchased headsets are backed with a one-year manufacturer warranty. Rental subscriptions benefit from free replacement coverage for the duration of the subscription. If you suspect any issues with your headset, please visit our Warranty page for detailed warranty information and support.