Returning your headset

30-day money-back guarantee

88% of Flow users see an improvement within 3 weeks. But if you’re not happy with your Flow headset for any reason, you can return it to us within 30 days and receive a full refund.

The only terms and conditions are that:

  • The headset is returned within 30 days from the date of shipment to you
  • The headset is not damaged

Returning your device is free and easy.

Cancel your rental subscription

57% percent of users are depression free in 10 weeks. If you need to cancel your subscription you can do so at any time.

Our warranty promise

Purchased headsets are backed with a one-year manufacturer warranty. Rental subscriptions benefit from free replacement coverage for the duration of the subscription. If you suspect any issues with your headset, please visit our Warranty page for detailed warranty information and support.