Returning your headset

30 day money-back guarantee

Although the initial treatment period with Flow is 10 weeks, 77% of Flow users see clinical improvements within 3 weeks1.

If you’re not happy with your Flow headset for any reason, you can ask to return it within 30 days and receive a full refund. This applies to both purchased and rented headsets.

The only terms and conditions are that:

  • You submit a refund request within 30 days from the date of shipment to you.
  • The headset is not damaged.

Returning your device is free and easy - click below to complete a refund request.

"Didn’t work for me unfortunately. Giving four stars because the customer service was excellent, the returns process was great, and I got my refund."

"The device came and looked as it should. No issues with customer service. Packaged nicely and return accepted/refunded."

Cancel your rental subscription

If you need to cancel your subscription you can do so at any time.

Our warranty promise

Purchased headsets are backed with a one-year manufacturer warranty. Rental subscriptions benefit from free replacement coverage for the duration of the subscription. If you suspect any issues with your headset, please visit our Warranty page for detailed warranty information and support.


1Self-reported data through a widely used depression questionnaire called the MADRS-s. A clinical improvement is a reduction of 3 points in their depression score. Sample size = 1,296.