If the Flow treatment is helpful for the first 10 weeks of your treatment, we recommend you to continue for at least another 6 to 12 months, even if you have become symptom-free.
Our team of clinicians have developed detailed guidance on how to use Flow which you can read here.
Flow is currently available in the EU, UK, Norway, and Hong Kong. The Flow device is also available only through various healthcare providers and Depressaoflow in Brazil.
We are working on making the device available in other countries.
In the UK: Estimated delivery with Royal Mail is 1-4 business days.
In the EU: Estimated arrival time for DHL Express shipping is 1-3 business days (headsets) while standard shipping is estimated at 7-11 business days (option for refill pads).
During delayed delivery periods, due to Royal Mail strikes, we aim to have your order to you within 2 weeks.
If you are not satisfied with your device within the first 30 days, we happily offer a full refund and free return. For more details, please read our full return policy here.
If you have had issues or believe something is wrong with your Flow device then you may be eligible for our warranty. Information regarding the product warranty can be found here.
Flow headsets are automatically prioritized free of charge for express shipping (1-3 business days).
For users who already own the headset and want to order refill pads for follow-up care both express and standard shipping are available. Shipping costs are dependent on country of purchase.
Yes. Flow ensures that the device is warranted against defects in materials and workmanship for the below period depending on product selection:
- Purchased headset - twelve months from the date of purchase
- Buyout headset - twelve months from the date of buy-out
- Rental headset - covered across the active rental period
This is based on the conditions that the device has been used in accordance with the user manual, has been supplied directly by Flow Neuroscience and is in use in applicable countries.
Please visit our Help Centre to find answers to other commonly asked questions.