Flow is currently available in the EU, UK, Norway, and Hong Kong. The Flow device is also available only through various healthcare providers and Depressaoflow in Brazil.

We are working on making the device available in other countries.

In the UK: Estimated delivery with Royal Mail is 1-4 business days.

In the EU: Estimated arrival time for DHL Express shipping is 1-3 business days (headsets) while standard shipping is estimated at 7-11 business days (option for refill pads).

During delayed delivery periods, due to Royal Mail strikes, we aim to have your order to you within 2 weeks.

If you are not satisfied with your device, we happily offer a full refund and free return within the first 30 days of your purchase and/or rental (counted from when the device was confirmed to be shipped).

Please follow the instructions for cancelling and returning your device found here.

If you had issues or believe something is wrong with your Flow device please let us know. You may be eligible for a warranty.

If you are not satisfied with your device, we happily offer a full refund and free return within the first 30 days of your purchase and/or rental (counted from when the device was confirmed to be shipped).

If you have had issues or believe something is wrong with your Flow device please let us know. You may be eligible for a warranty. Information regarding the product warranty can be found here.

To return a rental device, please first cancel your subscription here. By completing this form, your monthly payments will be paused and a return shipping sheet will be emailed to you. Please use this shipping sheet when returning your device and the costs of shipment will be covered by us. Once the device is returned, you will receive a confirmation email and your subscription will be cancelled.

To return your purchased device, please complete the request here to receive return labels and more information on how to send the device back.

For more details, please read our full return policy here.

Flow headsets are automatically prioritized free of charge for express shipping (1-3 business days).

For users who already own the headset and want to order refill pads for follow-up care both express and standard shipping are available. Shipping costs are dependent on country of purchase.

Yes. Flow ensures that the device is warranted against defects in materials and workmanship for the below period depending on product selection:

• Purchased headset - twelve months from the date of purchase
• Buyout headset - twelve months from the date of buy-out
• Rental headset - covered across the active rental period

This is based on the conditions that the device has been used in accordance with the user manual, has been supplied directly by Flow Neuroscience and is in use in applicable countries.