Yes!

We know buying a headset can feel like a big decision.

If you’d like to chat to someone at Flow before you buy, feel free to reach out to us.

We’re available on live chat during business hours and available via email outside of this time.

For live chat, just click the 'Help?' button in the bottom right corner of your screen.

Our email address is support@flowneuroscience.com. We aim to respond to all emails within 1 working day.

Yes - Flow is perfectly safe to use with antidepressants, and many people use it alongside medication. In our clinical trial we saw that using antidepressants alongside Flow actually enhances the treatment. 69% of people who used both Flow and antidepressants were no longer clinically depressed at 10 weeks (compared with 51% of those who just used Flow).

If you are thinking about lowering your dose of antidepressants, or coming off them completely, you should talk to your Doctor first.

There aren't any specific contraindications for Flow, which means everyone aged 18+ can use Flow.

However, caution should be taken with certain conditions.

Please talk to your doctor about taking extra precautions if:

• You are pregnant or think you might be
• You have a skull problem or metal parts in or around the brain, like brain surgery clips, metal plates or screws in the skull, cochlear implants or brain pacemakers such as those used for Parkinson’s disease
• You have epilepsy or have had seizures
• You have a device implanted in your body, like a heart pacemaker, cochlear implant, spinal cord stimulator, vagal nerve stimulator, implanted hearing aid or defibrillator
• You have a skin condition affecting your forehead, such as psoriasis or there is redness, a cut or the skin is infected when it’s recommended to wait until that heals
• You currently have thoughts about suicide or harming yourself

People with ADHD and autism experience the same results with Flow, according to our real world data.

If you are thinking about changing something in your current treatment plan, or you are unsure about your depression diagnosis, please talk to your doctor.

If the Flow treatment is helpful for the first 10 weeks of your treatment, we recommend you to continue for at least another 6 to 12 months, even if you have become symptom-free.

Our team of clinicians have developed detailed guidance on how to use Flow which you can read here.

If you are not satisfied with your device within the first 30 days, we happily offer a full refund and free return even if you have used your headset. For more details, please read our full return policy here.

If you have had issues or believe something is wrong with your Flow device then you may be eligible for our warranty. Information regarding the product warranty can be found here.

Flow headsets are automatically prioritized free of charge for express shipping (1-3 business days).

For users who already own the headset and want to order refill pads for follow-up care both express and standard shipping are available. Shipping costs are dependent on country of purchase.

Yes. Flow ensures that the device is warranted against defects in materials and workmanship for the below period depending on product selection:

• Purchased headset - twelve months from the date of purchase
• Buyout headset - twelve months from the date of buy-out
• Rental headset - covered across the active rental period

This is based on the conditions that the device has been used in accordance with the user manual, has been supplied directly by Flow Neuroscience and is in use in applicable countries.

Please visit our Help Centre to find answers to other commonly asked questions.