Shipping and Delivery

Shipping Timelines and Cost

We aim to ship same-day for all orders placed before 11:00 AM on business days. Orders placed after 11:00 AM will be shipped the following business day.

UK Orders

  • Free shipping on headset orders or when purchasing 2 boxes of refill pads or more.
  • For orders of 1 refill pad box, a flat rate shipping fee of £3.99 applies.
  • All orders are shipped via Royal Mail Tracked 48, which aims to deliver between 2-3 working days.

EU Orders

  • Free express shipping on headset orders or when purchasing 2 boxes of refill pads or more.
  • For orders of 1 refill pad box, standard delivery with no tracking is available. Pricing for delivery depends on your region.
  • Express shipping aims to deliver between 1 - 2 business days after your order is shipped. Standard shipping aims to deliver between 7 - 11 business days.

Availability

Flow is currently available in:

  • Every country in the EU
  • United Kingdom
  • Norway
  • Hong Kong

Please note that we are unable to ship headsets or refill pads outside of these countries.

Free Returns

We offer a 30 day money-back guarantee from the date of shipment to you with free return shipping provided. For more information about returns, please refer to Returning a Flow headset.