You may be eligible to purchase Flow headsets and refill pads without paying VAT if you have a qualifying disability or chronic illness. At checkout, simply tick the VAT relief option and complete the declaration form. This makes your order 20% more affordable.
VAT relief allows eligible customers to purchase certain medical devices without paying 20% Value Added Tax (VAT). This applies when the product is designed for people with disabilities or chronic illnesses and the customer completes a valid declaration.
You may qualify if you:
At checkout, you’ll see a VAT relief section:
Once you’ve completed these steps, VAT relief will automatically be applied to your order.
No doctor’s letter is needed. You only need to complete the self-declaration form at checkout. This form is stored securely and linked to your order.
If VAT relief was not claimed at checkout:
Visit the official UK Government guidance: VAT relief for disabled people.
Submit your refund request within 30 days of the shipment date here.
Receive a prepaid return shipping label via email. Print it or use the Royal Mail 'Bring my label' service if arranging a collection.
Drop off the parcel at any Royal Mail location or schedule a collection.